Postpone and cancelations

Postponement

 

Especially in this season we’re in, we understand that postponements and cancellations sometimes happen. We at RoyalPop do our best to accommodate all our clients when this happens.

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If you need to postpone your order, let us know as soon as you make that decision. Your non-refundable deposit will not be refunded, but will be applied to your new order date in full as long as the new order date is within 365 days of your original order date. If you’d like to push your order out further than 365 days from your original order date, a new retainer will be required. Due dates associated with your order’s balance payments will be moved to 30 days before the new date. Associated postponement fees: There is no rescheduling fee associated with moving your order.

 

Cancellation

If you need to cancel your order entirely, or postpone indefinitely, please let us know as soon as you make that decision. Deposits are non-refundable 1 week before event. All Deposits are Non-Refunable but are optional to be transferred. Question or concerns please contact 240-722-5545 or Royalpopllc@gmail.com. Inclement weather does not initiate a refund and does not guarantee a reschedule date. 

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Please note that we sometimes begin building for orders two to three days in advance. If you inquire about postponing or cancelling after balloons have been built, no refunds will be made and monies paid will be forfeited.

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If you have any questions or need additional clarification, please reach out to our owner Jasmine at royalpopllc@gmail.com.

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